From late December 2023 to the end of January 2024, we offered a balance transfer feature in the old StackUp platform for users with an account balance below $10 while encouraging those with balances exceeding $10 to withdraw their funds from the old platform. However, the deadline for this transfer was set on January 30, 2024.
Please be aware that the old StackUp platform ceased its operations completely. Access to your old account, including transaction history and wallet balance, will no longer be available. If you encounter any issues following the platform's closure, please contact our support team by creating a ticket.
FAQ:
Q: What happens if I don't withdraw my balance over $10 from the old StackUp Platform?
Effective January 30, 2024, the old StackUp platform has been sunsetted. If you have balances exceeding $10 remaining on the old platform, we strongly urge you to utilise the Balance Transfer Feature found on your old platform's profile page.
Failure to transfer your balance to the new StackUp Learn & Earn platform before the complete cessation of the old StackUp platform (anticipated shortly after January 30) may result in the loss of access to your funds.
Q: What happens if my balance is below $10 in the old platform and I'm unable to make a withdrawal?
On January 30, 2024, the old StackUp platform has been sunsetted. If you have balances below $10 remaining on the old platform, please contact our support team by creating a ticket.
Failure to transfer your balance to the new StackUp Learn & Earn platform after the complete cessation of the old StackUp platform on January 30 may result in the loss of access to your funds.
Q: Why was my balance transfer request rejected?
Rejected requests typically occur when we can't locate your registered email address from the New StackUp Learn & Earn. To proceed, please sign up for a new account on the StackUp Learn & Earn platform and ensure it is verified.