Stackies flagged for suspicious activity will receive email notifications and submission reason codes based on the type of cheating involved. Expect an email within 1-5 working days regarding actions taken on your account. Below are two scenarios you might encounter when flagged, along with their implications and suggested actions.
Scenario 1: Your quest submission has been flagged for suspicious activity, and you have received a warning email. However, your account has not been suspended.
StackUp Platform Rejection Feedback:
"Your account has been flagged for suspicious activity. Please refer to the StackUp policy in our Help Centre for more info."
Email Notifications
“⚠️ Notice: Copied Submission Detected on Your StackUp Account” OR "⚠️ Notice: Unusual Submission Activity Detected on Your StackUp Account"
If you receive this email, your account is not suspended. This indicates that the warning pertains only to a specific quest and will not affect your future quest submissions. However, your account will be closely monitored and may be suspended if the team observes or identifies other suspicious indicators.
Scenario 2: Your quest submission has been rejected because your account is suspended and is currently under investigation.
StackUp Platform Rejection Feedback:
“Your account is currently under investigation for suspension. We will not be considering your deliverable.”
Email Notifications
“🤔 Your Account is on Temporary Suspension: Duplicated Bank Details Detected”
“🤔 Your Account is on Temporary Suspension: Duplicated Wallet Details Detected”
"⛔ Account Suspension: Detected Multiple Instances of Copied Submissions"
"🚨 Account Suspension: Breach of StackUp's Policies"
Your account may be suspended due to a violation of our policy, and the specific reason may constitute the below:
2.1 Your account has been temporarily suspended due to duplicated withdrawal details detected.
As sharing withdrawal details constitutes cheating under our policy, your account may be temporarily suspended and withdrawal features will be restricted until this is resolved. Stackies should follow the email notification for instructions on updating their withdrawal details and having their features resumed. If our investigation determines that your account can be lifted from the temporary suspension, please note that any past submissions submitted during the suspension will not be reviewed again. However, rest assured that future submissions will not be affected unless another suspicious activity is observed.
2.2 Your account has been suspended due to flagged suspicious activity.
Our policy follows a zero-tolerance approach towards Stackies who engage in cheating and/or exploitative measures to gain an unfair advantage towards the prize pool money. Stackies who are found to have breached StackUp's policy multiple times will have their account suspended, rewards revoked, withdrawals restricted, and you will no longer have access to your Learn & Earn account. Suspended users will also not be allowed to create a new account on our platform.