Email Address Update
The update of email addresses will be handled on a case-by-case basis, subject to specific criteria that must be met before the process can commence. You can submit a ticket for assistance.
You may request an email address change if your situation aligns with the following criteria:
- You are using your school or university's email address, and you are about to lose access to it.
- You are using your work email address, and you are about to lose access to it.
However, your request will be rejected if any of the following criteria apply:
- You have received a warning email from StackUp regarding suspicious activity observed on your account.
- You have received an email indicating that you have shared payment details with other users.
- Your account is associated with a suspended account.
- Your account is already suspended from the platform.
Username Update
We regret to inform you that username updates are currently unavailable due to potential complications this feature may entail. Our unique username mechanism serves as an important user identifier, and modifying usernames poses a challenge for our system. We apologise for any inconvenience this may cause.
Important note:
If you are requesting an email address change, please be aware that this process may require some time due to the complexities involved. We appreciate your patience and understanding.