On the Wise Platform
Step 1 - Head over to Create your Wise account
Step 2 - Kindly use the same email address you used for your StackUp account when creating a Wise Personal account.
Step 3 - Once your WISE account is created and verified, click on the profile icon and click ‘Your Details’.
Step 4 - Fill in the details of your "Personal Information" and "Personal Address".
Step 5 - Navigate to the "Recipients" tab located on the left-hand sidebar. Then, click on "Add your Bank Account" and fill out all the necessary fields with your local bank account details.
Please ensure that your intended bank account is marked as your primary account to receive your currency. Additionally, you will not be able to reach this stage if you have not updated your details in Step 4.
Step 6 - Please ensure that the bank email address you provided during your StackUp account setup matches the one you registered when creating your Wise account. Verify that the email contains no typos, as we will use it to process your reward payout.
Step 7 - If needed, reply to the email or ticket addressing this concern to inform the team that you have successfully created your WISE account. Otherwise, you can disregard this step.
Notes:
- If the StackUp team identifies any additional issues after your initial attempt to rectify the situation, your recent withdrawal will remain on hold until our team resolves the bank details discrepancy with you.
- If you have a "secondary mode of withdrawal" (e.g., UPI/PayNow, etc.) and assign it as a primary account, you still need to enter/ provide your bank account details on StackUp. This will serve as an alternative method for us to process the transaction if the secondary mode of transfer fails.
👤 Do you need assistance updating your bank details? Read this article before creating a ticket.