There are several reasons why your withdrawal may be taking longer than expected, resulting in delayed payouts. In this article, we outline the 3 most common factors affecting withdrawal processing and provide steps you can take to avoid these delays.
A. WISE Account Not Searchable
If you received an email from StackUp stating that your WISE account couldn’t be located and your withdrawal wasn’t processed, please follow these steps:
- Go to your WISE account settings by clicking your name in the upper right corner and selecting “Settings.”
2. Select the “Security and privacy” option and choose “Find me by”.
3. Make sure that all the options are toggled on, especially the email address toggle.
B. My WISE account is still not searchable after updating settings and setting my Bank Account/UPI ID as Primary. What should I do?
If your WISE account remains unsearchable despite updating your settings and setting your bank account/UPI ID as primary, please reach out to WISE support for further assistance.
Please note that there are instances wherein we are still not able to locate your account even after you’ve set up your account’s “Find me by” settings and even set up your preferred Bank Account / UPI ID as your primary account. To fix this, you have to check if your preferred Bank account / UPI ID has your WISE email on it, as shown in the photo below.
C. If your WISE email isn’t linked to your preferred bank account/UPI ID, we won’t be able to locate your account. To fix this, we recommend re-adding your bank account or UPI ID as a Recipient. Follow the steps below to properly link your bank account to your WISE account.
1. Open your WISE account.
2. Go to "Recipients" then click "Add Recipient"
3. Select your Currency.
4. Choose the "Enter bank details" option.
5. Select the “Myself” option.
📌 NOTE: This is an important step that needs to be followed because if you select other options, it will not reflect your WISE account’s email address.
6. Fill out your Bank account details
Once you’re done setting up your bank account, your email should show up on your newly added bank account. The next thing you need to do is to set it up as your Primary account and you’re all set! 🥳